Valley 1 Maintenance Unlimited
Dispatcher/ Office Coordinator
Part Time • Las Vegas
Benefits:
- Bonus based on performance
- Company car
- Paid time off
Dispatcher / Office Coordinator
We are seeking a dependable, organized, and proactive Dispatcher / Office Coordinator to support daily operations, coordinate field technicians, manage incoming work, and maintain accurate scheduling and job documentation. The ideal candidate is comfortable working in a fast-paced environment, communicating with tenants, clients, managers, and technicians, and prioritizing multiple tasks throughout the day.
Key Responsibilities
New Work & Job Intake
- Accept and process all new work orders as the first priority.
- Review incoming jobs and notify management when clarification or approval is needed before accepting or scheduling work.
- Enter all new jobs into the company scheduling system and Excel tracking spreadsheet.
- Verify job numbers and customer information for accuracy.
- Contact tenants to coordinate initial scheduling and document all contact attempts in the appropriate client portals.
Scheduling & Dispatch
- Prioritize scheduling for the next business day.
- Monitor technician schedules
- Review approved work descriptions and estimate anticipated onsite times when building schedules.
- Schedule technicians geographically whenever possible to minimize unnecessary travel time.
- Maintain accurate scheduling notes and updates in client portals.
- Complete scheduling responsibilities when management is out of the office and escalate issues to the next person in command when necessary.
Customer Follow-Up & Reviews
- Contact satisfied tenants to request customer reviews using the company-provided email template.
- Immediately notify management of any customer complaints or dissatisfaction.
General Office Support
- Answer incoming calls and direct them to the appropriate department or team member.
- Assist managers with administrative and operational duties as assigned.
- Collect truck reports and technician time sheets during morning meetings.
- Ensure field paperwork and office supplies are properly stocked.
- Help maintain a clean, organized, and professional office environment.
Ideal Candidate
- Excellent organizational and time-management skills.
- Strong communication and customer-service skills.
- Able to prioritize tasks and work efficiently under pressure.
- Comfortable communicating with technicians, tenants, clients, and management.
- Detail-oriented with strong documentation and data-entry skills.
- Able to make sound scheduling decisions and recognize when an issue should be escalated.
- Reliable, professional, and willing to take initiative.
- Previous dispatching, scheduling, property maintenance, construction, plumbing, HVAC, or office coordination experience is a plus.
What We’re Looking For
This position is ideal for someone who can stay organized, think ahead, communicate clearly, and keep the field team moving efficiently. The Dispatcher / Office Coordinator plays an important role in ensuring new work is accepted promptly, technicians remain productive, customers are contacted, and all job information stays accurate and up to date.
Compensation: $15.00 - $20.00 per hour
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